Operations Manager - Assistant General Manager - Alhambra
Company: Raising Cane's
Location: Alhambra
Posted on: January 12, 2021
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Job Description:
GENERAL SUMMARY:The Operations Manager -He/she has the primary
responsibility of supporting the General Manager in day to day
operations of the restaurant; conveying the Cane's culture to
his/her Crewmembers and Customers; as well be a creative team
player who likes to work hard, have fun, and show sincere
dedication to Raising Cane's. He/she will be responsible for
upholding Raising Cane's standards for the Crewmember and Customers
experiences. He/she will responsible for leading shifts as well as
providing support in financial management, restaurant maintenance
and company initiatives.KEY RESPONSIBILITIES AND AREAS OF FOCUS :*
Operations Management- Lead "What We Do" on each shift; at Raising
Cane's "What we do" is serve the Perfect box, Fast, Friendly, Clean
& Have Fun! Promote open communication between all levels of Crew
in the restaurant including: Shift Managers, Shift Captains,
Trainers and Crewmembers; lead the Cane's Love program in the
restaurant which is how Raising Cane's Respects, Recognizes and
Rewards our Crewmembers; assess areas of opportunity and recommend
solutions or develop plans to address restaurant or Crewmember
issues; align Shift Manager performance and Restaurant performance
with company standards; proactively manage operation of the
restaurant to include planning/forecasting of weekly sales, labor
and COGs; maintains restaurant cleanliness; identifies maintenance
problems and communicates problems to General Manager and
Facilities Department; leads monthly inventory counts and ensures
weekly vendor orders are made and properly received; lead
achievement of all performance metrics* Business Management-
Support the General Manager in managing food and labor costs to
increase Restaurant profitability; lead restaurant to achieve
financial goals set by the Operations Leadership Team; identify
issues that need addressed , develop a plan to resolve issue and
present findings/ suggestions to the General Manager; lead the
monitoring of spending on all costs to include: contract services,
repair and maintenance as well as supply costs; write successful
Crewmember and Shift Manager schedules that set restaurant up for
success and adequate sales volume trends; support General Manager
in writing of the business plan for the restaurant. Maintains open
communication with General Manager, Operations Advisor and the
Restaurant Support Office Crewmembers* People Management- Use
company approved selective hiring criteria to maintain a quality
Crewmember roster; consults with General Manager on all hiring
decisions; train and develop Shift Managers and Crewmembers to
improve the quality of the restaurant operation; support the
professional development of the Shift Managers and Crewmembers;
draft performance plans for Shift managers and share information
with General Manager; lead follow up on all performance plans
delivered; lead and execute all new Crewmember and Shift Manager
orientations* Project Support- Understand the purpose, intent,
rationale, mechanics, requirements and desired results of all
company driven programs and initiatives; actively collaborate,
organize and support program implementations at the restaurant
level; support General Manager with execution of the restaurants
local marketing plansADDITIONAL REQUIREMENTS:The intellectual and
physical demands described below are representative of what must be
met by Crewmembers to successfully perform the essential functions
of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.*
Minimum of High School Diploma or equivalent required, some College
preferred* Must be 18 years of age or older* Proficient in a
variety of technology systems, especially Microsoft Office (Word,
Excel, Outlook)* On occasion, may be required to lift and carry,
push or pull heavy objects up to fifty pounds; kneel, bend or
stoop, ascend or descend stairs; reach and grasp
objectsQUALIFICATIONS:* Ability to lead, motivate, and empower the
Cane's Crewmembers* Ability to align Crewmembers with Raising
Cane's culture by balancing hard work and having fun* Ability to
manage basic tasks; the restaurant's Crewmembers and fiscal
operations* Takes initiative* Has excellent verbal and written
skills* Ability to recognize problems and problem solve* Ability to
set goals and convert plans into action* Knowledge of Labor Laws*
Knowledge and skills in staffing, scheduling, people and cost
management* New Restaurant opening experience a plus* 3 years
restaurant or retail management preferredConnect With Us!Not ready
to apply? Connect with us for general consideration.
Keywords: Raising Cane's, Alhambra , Operations Manager - Assistant General Manager - Alhambra, Executive , Alhambra, California
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