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Senior Operations Manager - for on-demand transit system

Company: RideCo
Location: Alhambra
Posted on: June 22, 2022

Job Description:

Role Description:This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you'll be one of the pioneers shaping this transformation.As a Senior Operations Manager, you'll be responsible for managing and leading day-to-day fleet and on-ground operations, managing subcontractors/vendors and client, vehicle maintenance scheduling, handling passenger, driver, and vehicle incidents, addressing driver/passenger questions, escalations related to the platform/service, and using the system dashboards to manage and report on overall fleet performance.In this role, you will be working with our client Los Angeles Metropolitan Transit Authority ("LA Metro"). Safety is of the utmost importance for the operations and it's a top priority for us and our client for the Metro Micro on-demand service.
Your day-to-day responsibilities will include:

  • Manage client and address client inquiries and concerns by understanding contract requirements, scope and through effective verbal and written communication
  • Manage subcontractors and vendors, understand expectations, provide status updates, identify, and mitigate stakeholder concerns and risks, and facilitate collaborative decision making
  • Manage vehicle cleaning and maintenance schedules through coordination with subcontractors and vendors
  • Make regular on-site visits to the reporting location(s) to oversee and monitor utility workers and maintenance managers
  • Minimize downtime for the fleet while ensuring all safety standards are met for the maintenance of the fleet
  • Provide written sign off on vehicles post maintenance and repairs so that vehicles can be deployed back into revenue service
  • Identify training requirements for operators and assist with the training and certification of new operators
  • Address driver and passenger complaints by gathering necessary information from the concerned parties and making use of dashboards for investigating in real-time and after the fact
  • Update operators and staff with any service-related changes
  • Prepare incident reports and inform all concerned stakeholders in a timely manner
  • Provide monthly and adhoc maintenance reports to the client
  • Ensure that the operations are running safely and in compliance with the service policies, rules, procedures, and regulations
  • Suggest any service-related changes to the project team based on customer feedback (e.g., adding/deleting stops in a service area)
  • Ensure vehicle supply is in line with the demand to ensure productivity
  • Collaboratively develop weekly/monthly actions to drive continuous improvements, and achieve the service's objectives (e.g. user experience, ridership, operating efficiency, financials, etc.)
  • Set up and utilize automated scheduling software for operator schedules and rosters
  • Analyze data and prepare reports pertaining to operator schedules and attendance
  • Analyze data on operator performance and escalate any issues to the project team
  • Provide thought leadership to the Operations Analyst and Operations Managers
  • Continuously expand the collective knowledge base of the company through multi-disciplinary learning and knowledge sharing
    Preferred qualifications:
    • Education: College Diploma or Bachelor's Degree in a related field
    • 10+ years of experience in transportation dispatch or logistics, and/or fleet management role is a must
    • 5+ years' experience in managing clients from large transit agencies is a must
    • 3+ years' experience in a supervisory capacity (mentoring, coaching, and influencing team members)
    • Experience with scheduling software, excel, or dispatch systems
    • Knowledge of operating metrics, preferably in the transportation or customer support industry
    • Top-notch communicator: Strong written/oral communication and presentation skills
    • Experience preparing reports for management
    • Ability to work flexible hours to provide on-call support
    • Valid Driver's License required
    • Location: Based out of Alhambra, CA. Must be willing to travel to other locations within a 30-mile radius
    • Willing to travel locally within Los Angeles CountyCompensation:
      • Base Salary: $110,000-$130,000
        Who we are
        RideCo powers on-demand transit. Public transit agencies use RideCo's cloud-based software platform to provide on-demand shared rides in dynamically routed buses and vans. Our clients include some of the world's largest transportation operators such as Los Angeles Metro, San Antonio Metro, Grab, and Calgary Transit.Have you experienced getting frustrated with transfers and waiting while taking a public bus? Have you seen buses drive around in low-density areas with very few passengers on-board and wondered how inefficient that seems to be? You're likely aware of the first & last mile access challenges faced by transit hubs. We are solving these problems by re-imagining shared mobility. Imagine a world where vehicles have dynamic routes responsive to real-time trip demand. This 'dynamic shuttle' (or van /sedan) would pick you up, on-demand, at or near your doorstep and take you to your destination or transit hub. Along the way, it may pick-up other passengers going in your direction. Your experience will be seamless: less waiting, less walking, fewer transfers, shorter travel time, and timely pickups and drop-offs. RideCo's 'dynamic shuttle' platform enables this seamless experience and low-cost shared rides for vehicle fleet operators and their passengers. By seamlessly moving more people in fewer vehicles we are catalyzing a generational shift in how people get around cities and towns. This means commuters spend less time in transit and more time doing what they enjoy.RideCo powers a diverse range of use cases, including residential/ suburban travel; first-mile-last-mile connections for transit hubs; and corporate employee transportation. We are investing to scale up and capture the growing demand for on-demand shared rides solutions.

Keywords: RideCo, Alhambra , Senior Operations Manager - for on-demand transit system, Executive , Alhambra, California

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