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Store Manager CA

Company: Dunn-Edwards Corporation
Location: Alhambra
Posted on: September 22, 2022

Job Description:

General Purpose of Job:

Under the general direction of the Regional Operations Manager, the Manager supervises and directs Store Team Members to ensure proper and efficient store operation, and excellent customer service.

Dunn-Edwards is an Equal Opportunity Employer, M/F/D/V.

Essential Roles and Responsibilities:

  • Leads and motivates the store team to ensure the achievement of business goals in revenue, expenses, profitability, customer satisfaction and loyalty, and inventory shrinkage
  • Ensures through subordinate management the proper merchandising and appearance of the store
  • Establishes priorities, promotes teamwork and cooperation and maintains a high level of employee morale and satisfaction
  • Promotes a positive shopping experience; through subordinate managers, ensures the efficiency, timeliness and the quality of store service
  • Resolves customer complaints and takes action to improve customer service levels
  • Solicits customer feedback to better understand customer needs and the needs of the local community
  • Communicates effectively with customers and all company personnel
  • Works effectively with sales management in order to meet sales and service expectations
  • With subordinate management, recruits, interviews, selects and hires employees
  • Through subordinate management, supervises the store employees; assigns, directs and follows-up
  • Directly and through subordinate management, trains, develops, coaches and evaluates hourly employees; ranks employee's performance
  • Personally trains, coaches, develops, evaluates and reports on the performance of subordinate managers while continually developing his/her own skills
  • Takes appropriate corrective measures, including without limitation, resolving employee and subordinate manager complaints and grievances, counseling employees and subordinate managers, disciplining employees and subordinate managers and terminating employees and subordinate managers

    Essential Roles and Responsibilities (cont'd):

    • Handles all cash functions; keys, safe and registers
    • Ensures the accurate management of all store monies and all banking operations
    • Effectively uses resources to decrease operating expenses
    • Through subordinate management, ensures the accuracy of all incoming and outgoing shipments related to day-to-day store operations and the accuracy of all paperwork associated with all incoming and outgoing shipments
    • Capable of performing all job classifications under his/her supervision
    • Ensures compliance with all safety rules, regulations and procedures
    • Responsible for enforcing all inventory and LP policies and procedures
    • Utilizes management information tools and analyze financial reports in order to identify and address trends and issues in store performance; is able to take immediate corrective action
    • Utilizes management information tools, analyze financial reports and evaluate industry patterns and trends in order to write an annual store budget
    • Manages with and promotes integrity and honesty in all interactions with employees, customers and the local community
    • Oversees and executes daily reports, develops sales/hour forecasts

      Supervisory Responsibilities:

      There are subordinate supervisors reporting to this job. Some of the names of the departments supervised by this job are: Counter Sales, Equipment Repair, Tint Room, Wallcovering, and Warehouse (Shipping and Receiving). There are two to ten employees directly supervised by this job.

      Communication and Language Requirements:

      • For safety reasons, ability to read, write, and communicate in English is required.
      • Must have ability to analyze and interpret professional journals, technical procedures,
        and governmental regulations
      • Must have the ability to efficiently write routine business reports and correspondence in Microsoft Office.
      • Must have ability to effectively present information and respond to questions from individuals, groups of employees, and customers.
      • Bilingual is a plus.

        Education and Experience Requirements:

        • Bachelor's Degree and 2 years management experience


          • 5 years retail management experience

            (This applies to internal applicants only)

            General Qualifications/Requirements for applying:

            • A letter of recommendation from your manager.
              • Applicants must be in their current position for a minimum of 90 days.
                • Any Internal applicant who has received critical discipline within the past 6 months will be eliminated from consideration.
                • Applicants must have received:
                  • Stores: 3.0 or higher on last quarterly or annual appraisal (whichever is most recent)
                  • Sales: 3.0 or higher on last annual or mid-year review (whichever is most recent)
                  • All others: 3.0 or higher on last annual performance appraisal

                    All internal applicants who meet the qualifications/requirements of this job, as well as those listed above, are encouraged to apply and will be considered on a non-discriminatory basis. Persons who apply for the same position at different locations must notify the respective hiring manager(s).

                    Process Guidelines for Internal Applicants:

                    Human Resources has established these Guidelines for these purposes:

                    • To inform you about what is required to apply for this position.
                    • To inform you that HR intends its oversight of the process in order to:
                      • promote fairness and consistency so that all qualified internal applicants have an equal chance to apply.
                      • ensure compliance with the Job Posting Policy and all related provisions of the Employee Handbook.
                      • Internal applicants are preferred, although external candidates may simultaneously be considered.
                      • Not all internal applicants will be granted an interview for this position. The hiring manager reserves the right to determine (1) whether an internal applicant meets the qualifications for the position; (2) whether an internal applicant should be interviewed for either a non-management or management position; (3) whether an internal applicant should be interviewed in person, by telephone or a combination of the two. Such determination shall be made on a non-discriminatory basis.
                      • Not all vacancies will be posted. This especially applies, but is not limited, to senior management positions. Ultimately, whether any vacancy is posted is at the discretion of the hiring manager in consultation with the Vice President of Human Resources.
                      • A background check, including a satisfactory DMV check and drug screen, and other tests may be required for this position.
                      • The ideal internal applicant must live in the above geographical area or be willing to relocate at his/her own expense upon acceptance of this position (i.e., within 50 miles).
                      • Application Due Date: It is absolutely imperative that you submit all of your application materials no later than 5 p.m. on the closing date noted on the posting. (There will be no exceptions to these due dates and/or time requirements absent certain extenuating circumstances).
                      • You must inform the hiring manager if you will not be available for an interview due to a scheduled vacation or unscheduled leave during the job posting process or at the time interviews may be conducted. Your failure to so inform the hiring manager may result in your not being interviewed for this position.

                        Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

                        The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Dunn-Edwards Corporation, Alhambra , Store Manager CA, Executive , Alhambra, California

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