Scheduler - Sr. Customer Service Rep

Company: HonorVet Technologies
Location: Alhambra
Posted on: November 27, 2022

Job Description:

Scheduler - Sr. Customer Service Rep.
Location: 1000 S Fremont Ave, Alhambra, CA 91803 (Remote Only after On-Site training has been completed)
Duration: 3+ (with a possibility for an extension)
Work hours: 7am-7pm staggered shifts, possible weekends

Pay Rate: $21.99/hr. (including PTO)

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Job Description:

• Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus.
  
• Answers, screens, and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system.
  
• Responds to basic inquires and refers other inquires to appropriate medical personnel.
  
• Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice, and email systems.
  
• The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility.
  
• The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.
  
  
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  Skills:
  
  
  
• Demonstrated interpersonal
  
• Ability to multitask.
  
• Excellent verbal and written communication skills.
  
  
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  Preferred:
  
  
  
• Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
  
• Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred.
  
  
  Must Haves:
  
  
  
• High School Diploma
  
• Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/ environment
  

Keywords: HonorVet Technologies, Alhambra , Scheduler - Sr. Customer Service Rep, Hospitality & Tourism , Alhambra, California