Technical Support Specialist
Company: Online River
Location: Los Angeles
Posted on: April 1, 2026
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Job Description:
As a Remote Technical Support Specialist , you will interact
with customers through various channels, such as phone, email, or
live chat, to address their concerns, diagnose problems, and guide
them through step-by-step solutions. You will also collaborate with
internal teams to escalate unresolved issues and implement
solutions effectively. Strong communication and problem-solving
skills are essential, as well as the ability to work independently
in a remote environment. Key Responsibilities Provide prompt and
professional remote technical support to customers or internal
users. Diagnose and resolve hardware, software, and network-related
issues. Assist with installation, configuration, and
troubleshooting of software applications and devices. Document
issues and their solutions to improve future troubleshooting
efforts. Guide customers through problem-solving processes and
technical procedures. Collaborate with technical teams to escalate
complex issues and follow through on solutions. Maintain up-to-date
knowledge of company products, services, and support tools. Deliver
excellent customer service by responding promptly and accurately to
inquiries. Follow established procedures for tracking and
documenting support cases. Identify opportunities to improve
processes and user experience. Skills, Knowledge and Expertise
Proven experience in technical support, IT helpdesk, or a similar
role. Strong knowledge of computer systems, networks, and common
software applications. Excellent troubleshooting and diagnostic
skills. Effective communication skills with a customer-focused
attitude. Ability to work independently in a remote environment and
manage multiple tasks. Familiarity with support tools such as
ticketing systems, remote desktop applications, and communication
platforms. Flexibility to work various shifts, including nights and
weekends if required.
Keywords: Online River, Alhambra , Technical Support Specialist, IT / Software / Systems , Los Angeles, California
