International Patient Liaison (Bilingual Mandarin or Indonesian preferred)

Company: CEDARS-SINAI
Location: Alhambra
Posted on: August 3, 2022

Job Description:

Grow your career with Cedars-Sinai! Align yourself with an organization that has a reputation for excellence! Cedars-Sinai was awarded the National Research Corporation s Consumer Choice Award 19 years in a row for providing the highest-quality medical care in Los Angeles. We were also awarded the Advisory Board Company s Workplace of the Year. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. Join us! Discover why U.S. News & World Report has named us one of America s Best Hospitals. Why work here? Beyond outstanding employee benefits including health and dental insurance, vacation, and a 403(b) we take pride in hiring the best, most passionate employees. Our accomplished staff reflects the culturally and ethnically diverse community we serve. They are proof of our commitment to creating a dynamic, inclusive environment that fuels innovation. What you will be doing: The Patient Liaison is responsible for providing efficient, personalized high-level concierge services to patients. This individual serves as a designated patient navigator ensuring timely access to clinical services and providing information and resources to patients to optimize their experience. The Patient Liaison researches and stays current on Cedars-Sinai specialty services, assists with medical record requests, pre-admission paperwork, appointment/test/procedure scheduling and follow-up, and demonstrates cultural sensitivity. Your duties will include:

• Serving as liaison between Cedars-Sinai specialty programs and patients.
• Providing patients with details on their care plans, ensuring timely scheduling of clinical appointments and arranging for all non-patient care services that support the delivery of high-quality, patient-centric care.
• Accompanying patients to appointments and visiting patients while in the hospital. Aiding in navigating CSMC systems and processes
• Ensuring that all non-clinical needs (e.g., language, diet, religion, cultural tourism/accommodations) are being arranged.
• Managing the post-discharge process for patients, including providing packaged medical reports, physician instructions and discharge prescriptions.
• Responsible to adhere to all patient services protocols and ensure charting is completed in appropriate applications. In this role you will need to demonstrate full command of a foreign language to provide interpretation services for patients. You may also be required to translate medical records for second opinion/consultations. You will be asked to interface with other Cedars-Sinai departments and physician offices, as well as external partners (e.g., embassies, insurance companies, referral agencies, consultants, and third-party vendors) to support the delivery of high-quality patient care.
  
  
  Qualifications:
  • High School Diploma/GED required. Associate degree/College Diploma in Hospitality or a related major preferred
  • Fluent/Bilingual in Mandarin or Indonesian language highly preferred.
  • Minimum of 2 years experience functioning in a concierge/liaison role or equivalent role required.
  • Passing the Cedars Sinai Medical Interpreter Exam
    Working Title:International Patient Liaison (Bilingual Mandarin or Indonesian preferred)
    Department:International Health
    Business Entity:Corporate Services
    Job Category:,Patient Services,Patient Services
    Job Specialty:Patient Relations
    Position Type:Full-time
    Shift Length:8 hour shift
    Shift Type:Day
    

Keywords: CEDARS-SINAI, Alhambra , International Patient Liaison (Bilingual Mandarin or Indonesian preferred), Other , Alhambra, California