Medical Customer Service Representative
Posted on: November 27, 2022
*Job Title: Scheduler - Sr. Customer Service Rep*
*Location: Alhambra, CA 91803*
*Duration: 3+ Months contract to hire *
*Shift timing: M-F; 8am-4:30pm some nights and weekends.*
Serves as primary point of contact for access to USC academic
medical centers and USC Health Sciences Campus. Answers, screens
and directs incoming and outgoing telephone calls, electronic
messages and other web-based communications using a call management
system. Responds to basic inquires and refers other inquires to
appropriate medical personnel. Contacts and distributes messages to
medical personnel using a variety of electronic methods including
text, voice and email systems. The Patient Access Liaison II will
also be responsible to schedule and confirm initial and follow-up
medical appointments, registers patients, including verifying
insurance coverage to advise patient of any estimated financial
responsibility. The Patient Access Liaison II will also perform
data entry, ensure data integrity, and reconcile as needed.
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER,
customer service, and healthcare department/ environment
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.
Vocational certificates in healthcare preferred: appointment
scheduling, registration, insurance verification, medical
Associates' or Bachelors' degree in healthcare, business or
operations field strongly preferred.
Job Types: Full-time, Contract
Pay: $21.00 per hour
* 8 hour shift
* Day shift
* Monday to Friday
* Are you fully vaccinated with booster ?
* High school or equivalent (Preferred)
* Call center: 2 years (Preferred)
* Medical scheduling: 1 year (Preferred)
Work Location: Hybrid remote in Alhambra, CA 91803%58047475%
Keywords: Info-Jini, Alhambra , Medical Customer Service Representative, Other , Alhambra, California
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