Medical Customer Service Representative

Company: Info-Jini
Location: Alhambra
Posted on: November 27, 2022

Job Description:

*Job Title: Scheduler - Sr. Customer Service Rep*
*Location: Alhambra, CA 91803*
*Duration: 3+ Months contract to hire *
*Shift timing: M-F; 8am-4:30pm some nights and weekends.*

Job Description:
Description:
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/ environment
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Preferred:
Vocational certificates in healthcare preferred: appointment scheduling, registration, insurance verification, medical assistant.
Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred.

Job Types: Full-time, Contract

Pay: $21.00 per hour

Schedule:
* 8 hour shift
* Day shift
* Monday to Friday

Application Question(s):
* Are you fully vaccinated with booster ?

Education:
* High school or equivalent (Preferred)

Experience:
* Call center: 2 years (Preferred)
* Medical scheduling: 1 year (Preferred)

Work Location: Hybrid remote in Alhambra, CA 91803%58047475%

Keywords: Info-Jini, Alhambra , Medical Customer Service Representative, Other , Alhambra, California