Service Advisor

Company: Tesla Motors
Location: Alhambra
Posted on: May 27, 2023

Job Description:

The Role
Tesla Motors is looking for an experienced Service Advisor to work on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world-class service team supporting the latest EV technology, we are interested in hearing from you.

Responsibilities
---Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention ---Return missed phone calls, email in no less than 5 minutes ---Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention ---Accurately record issues and data into Dealer Management System. Attention to detail critical ---Conduct Transactions w/ system; walk customer through correction and provide summary ---Communicate estimated completion time, regular updates and follow through on each customer vehicle ---Coordinate the detail of every vehicle prior to delivery ---Coordinate the delivery time or pick up with each customer ---Follow up with Customer on services provided; ensure they are satisfied with the work performed

Requirements
---Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles ---Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment ---Understanding of basic automotive techniques related to repair and servicing of automobiles ---Ability to follow oral and written instructions with attention to detail ---Willingness to learn new and innovative automotive technologies ---Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public ---Perform detailed daily record keeping and reporting ---Effectively handle multiple priorities, organize workload, and meet deadlines ---Work in a team-based environment and achieve common goal ---High School diploma or equivalent ---Dealer Management System(s), Outlook, and MS Office ---Associate Degree or certificate in Automotive Technology, preferred ---Retail automotive service experience, preferred ---Must have and maintain a valid driver's license and an acceptable and safe driving record ---Must have two years of driving experience Employee Benefits ---Full benefits from day 1 for you and your eligible dependents ---Medical plan options for Kaiser, Aetna PPO and HSA (including infertility and transgender coverage) ---2 medical plan choices with $0 paycheck contribution ---Vision & dental plans (including orthodontic coverage) ---Healthcare and Dependent Care Flexible Spending Accounts ---Company Paid HSA Contribution when enrolled in the High Deductible Medical Plan with HSA ---Company paid Life, AD&D, short-term and long-term disability ---401(k) match, Employee Stock Purchase Plans, and other financial benefits ---Employee Assistance Program, Sick and Vacation time (Flex Time for salary positions), and Paid Holidays ---Back-up childcare and employee discounts ---Voluntary plans such as critical illness, hospital indemnity, accident insurance, and pet insurance ---Voluntary Identity Theft and Legal Services plans ---Adoption and surrogacy benefits

Keywords: Tesla Motors, Alhambra , Service Advisor, Other , Alhambra, California