PC Desktop Support Analyst
Company: AHMC Healthcare
Location: Alhambra
Posted on: January 9, 2021
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Job Description:
Overview:The PC Desktop Support Analyst will assist with
performing the daily operational activities, providing front-line
technical services. Responsibilities of the PC Desktop Support
Analyst includes triaging, diagnosing, and investigating
incidents/services requests, resolving incidents/service when
possible, escalating tickets when appropriate, coordinating
communications between team members and customer, closing resolved
incidents/requests, and ensuring thorough documentation of relevant
details including the steps taken during investigation and
resolution. The PC Desktop Support Analyst will assist with
maintaining, analyzing, repairing, and performing upgrades to
computer systems, telecommunication devices, printers, fax
machines, mobile devices, and other peripherals managed by the
department while ensuring optional performance. The PC Desktop
Support Analyst will also assist with maintaining the services
management and asset management systems, including generating
reports to allow continuous improvement to the delivery of IT
support services. The PC Desktop Support Analyst stays abreast of
information technology, provides opinions on emerging technologies,
and aids in practically adopting technology and incorporating it
into existing systems and procedures.Responsibilities:
Keywords: AHMC Healthcare, Alhambra , PC Desktop Support Analyst, Professions , Alhambra, California
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