AlhambraRecruiter Since 2001
the smart solution for Alhambra jobs

PC Desktop Support Analyst

Company: AHMC Healthcare
Location: Alhambra
Posted on: January 9, 2021

Job Description:

Overview:The PC Desktop Support Analyst will assist with performing the daily operational activities, providing front-line technical services. Responsibilities of the PC Desktop Support Analyst includes triaging, diagnosing, and investigating incidents/services requests, resolving incidents/service when possible, escalating tickets when appropriate, coordinating communications between team members and customer, closing resolved incidents/requests, and ensuring thorough documentation of relevant details including the steps taken during investigation and resolution. The PC Desktop Support Analyst will assist with maintaining, analyzing, repairing, and performing upgrades to computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals managed by the department while ensuring optional performance. The PC Desktop Support Analyst will also assist with maintaining the services management and asset management systems, including generating reports to allow continuous improvement to the delivery of IT support services. The PC Desktop Support Analyst stays abreast of information technology, provides opinions on emerging technologies, and aids in practically adopting technology and incorporating it into existing systems and procedures.Responsibilities:

  • Responsible for service operations process, with emphasis on incident/request management and problem management; ensures that IT incidents and service request are resolved in accordance with service level targets and meets customer expectations; provides solutions while investigating problems to help minimize the impact of IT incidents.
  • Executes incident management processes, including analyzing, diagnosing, and resolving hardware and software issues; maintains, analyzes, repairs, and performs upgrades to resolve incidents involving computer systems, telecommunication devices, printers, fax machines, mobile devices, and other peripherals managed by the department.
  • Executes access management and request fulfillment processes, reviewing requests to ensure adherence to established policies and procedures, communicates with customers to set expectations, provides recommendations and obtains necessary approvals prior to fulfillment or escalation.
  • Escalates incidents and service requests to other support teams members and vendor resources as issues, risks, and/or permission limitations are identified.
  • Demonstrates strong analytical and problem solving skills while working well both independently and in collaborating with others to complete assignments to meet deadlines, delivering quality results, and following policies and procedures.
  • Thoroughly communicates progress and information with customers and team members in the form of verbal and written communication, including capturing in services management systems the details of the incident/request, steps taken during investigation, and method of resolution.
  • Monitors and participates in end-user support and education of information systems.
  • Participates in efforts to review business needs, evaluate and identify solutions, engage in activities to upgrade or deploy new technology, and update services catalogue and define service levels when new services are supported.
  • Maintains services management and asset management systems; reviews system usage to ensure adherence to service operation processes; coordinates efforts to ensure accuracy of asset management system; develops and carries out training plans to promote consistency of data capture.
  • Assists with the review of service operations by creating, analyzing, and distributing reports generated from service management and asset management systems.
  • Pursues self-development and effective relationships with others by sharing resources, information, and knowledge with coworkers and customers.
  • Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision.
  • Provides exceptional customer service in person, on the phone, or via email as appropriate.
  • Maintain a high level of employee morale within the team.
  • Attends and participates in meetings, committees, and training sessions as directed by the Director of Information Technology.
  • Ability to work a flexible schedule, including flexibility to provide on call support.
  • Abide by AHMC Code of Conduct and HIPAA compliance.
  • Perform additional duties as assigned.Qualifications:
    • Associate's degree in Computer Science or related field preferred.
    • Help desk experience preferred.
    • Experience with Microsoft Office, Windows, Windows Services, Remote Desktop, Active Directory and Exchange, printer/peripheral device troubleshooting, and support for mobile devices and tablets.
    • Knowledge in the area of PC hardware and components, including desktops, laptops, mobile devices, printers, and other peripherals that connect to these devices.
    • Familiar with PCs, related software, and operating systems.
    • Experience troubleshooting connectivity issues and conducting/troubleshooting system diagnostics.
    • Experience developing and deploying PC images and application packages.
    • Experience with service management and asset management system a plus.
    • Excellent interpersonal, communication, and written documentation skills.
    • Must have the ability to speak, interpret and follow verbal and written instructions in English.
    • Strong problem solving and analytical skills.Facility: Corporate Office Req ID: req4455 Shift: Days Category: Information Technology Position Type: Regular Full-Time Department: Corporate

Keywords: AHMC Healthcare, Alhambra , PC Desktop Support Analyst, Professions , Alhambra, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Professions Jobs


Postmates: Food Delivery Driver
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Rosemead
Posted on: 01/17/2021

Sr. Consultant --- Oracle Exadata
Description: Company DescriptionCareer Guidant, an internationally acclimed, trusted multi-faced orgiansation into Information Technology Custom Learning Services for Enterprises, Lateral Staffing Solutions, Information (more...)
Company: Career Guidant
Location: Rosemead
Posted on: 01/17/2021

Delivery Driver
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Paramount
Posted on: 01/17/2021


Courier
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Paramount
Posted on: 01/17/2021

Warehouse Associate II
Description: br br Company Overview Previously known as HD Supply - Construction Industrial and now know as White Cap Supply Holdings, LLC White Cap , White Cap is made up of four distinct businesses called (more...)
Company: White Cap
Location: Paramount
Posted on: 01/17/2021

Hiring CDL A Company Drivers - Home Daily
Description: Dedicated Truck Drivers Wanted Daily Hometime Available Earn up to 73K We are looking
Company: Gardner Trucking
Location: San Gabriel
Posted on: 01/17/2021

Construction Laborer
Description: You will be responsible for operating and maintaining various machines, load and unload frequently heavy materials, and follow directions from supervisors
Company: Bluecrew
Location: Placentia
Posted on: 01/17/2021

CLASS A CDL - OTR COMPANY TRUCK DRIVER - OUTSTANDING BENEFITS! (San Ga
Description: OVER THE ROAD CLASS A CDL COMPANY TRUCK DRIVER Major Pay Increases in the First Year OTR - CDL A Truck Drivers are the backbone of May Trucking Company. We never forget that our success as an organization (more...)
Company: May Trucking
Location: San Gabriel
Posted on: 01/17/2021

Truck Driver - Home Weekly - Average $1,458-$1,777/Week
Description: Job Description Now Hiring Drivers for a Dedicated Account Average Up to
Company: CR England - Lebec Dedicated
Location: Placentia
Posted on: 01/17/2021

Restaurant Delivery Driver
Description: Postmates has the largest on-demand fleet in the U.S. with 200,000 Postmates, and an equally extensive network of merchants. While some companies try to build a warehouse outside of a city and funnel (more...)
Company: Postmates
Location: Yucaipa
Posted on: 01/17/2021

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Alhambra RSS job feeds