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Application Support Analyst I

Company: ApolloMed
Location: Alhambra
Posted on: May 15, 2022

Job Description:

SUMMARYThis position is responsible for providing support to NMM Application Support operations through daily responsibilities and long-term projects associated with the management of various web portal interfaces, including coordination and assistance for multiple Application Support duties and other projects as required.

  • Become familiar with the web portal and provide basic technical assistance and training for online web-based portal system utilizing multiple forms of communication (phone, e-mail, messaging or fax) and internal applications for troubleshooting
  • Responds efficiently to a variety of queries from external entities, including physicians and clinical personnel, in regards to web portal issues or inquiries
  • Monitors web portal system and enhancement requests on a constant basis, and handles testing of portal updates and modifications
  • Serves as web portal system administrator by verifying, updating, or creating user accounts as required
  • Manages and coordinates Departmental meetings/queries in conjunction with internal and external personnel
  • Performs other Application Support duties and responsibilities as assigned
    • Strong familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, etc.)
    • Excellent verbal and written communication skills
    • Strong ability to work both independently and as part of a team
    • Ability to handle multiple projects efficiently; willingness to learn and provide assistance to others
    • Basic knowledge of the healthcare industry, technical support experience with web-based portal systems preferable
    • Detail-oriented and strong organization skills
      EDUCATION and/or EXPERIENCEAssociate degree or higher preferred; Bachelor's degree from four-year college or university a plus; or one to two years related experience and/or training; or equivalent combination of education and experience.
      • Ability to communicate effectively with others in multiple languages a plus
      • Knowledge of computer, internet, and healthcare terminology a plus#LPIND

Keywords: ApolloMed, Alhambra , Application Support Analyst I, Professions , Alhambra, California

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