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Full Time Customer Service Representative (Entry Level Sales)

Company: Eminent Marketing Group Inc
Location: Alhambra
Posted on: May 6, 2021

Job Description:

EMG is an outsourced marketing agency looking for a full-time Telecom Campaign, Customer Service Representative (CSR) to join our Covina office on a permanent basis primarily focused on our telecommunication campaign. You will work with other Telecom Campaign, Customer Service Representative (CSR) and various telecommunication product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our telecommunication focused client base. This role offers you the opportunity to work in a national firm that offers excellent career progression. Core Responsibilities:

  • Provide high-quality service to each of our clients
  • Maintain client confidentiality at all times
  • Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures
  • Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists
  • Communicates clearly with staff in a timely and professional manner
  • Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client
  • Verify and maintain data quality Job Requirements:Essential Skills:--
    • Clear written and verbal communication skills
    • 1+ years of prior experience is preferred
    • Strong--relationship management skills
    • Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible
    • Business acumen in the marketing and client relations field is preferred
    • Must understand and comply with applicable regulations and standard operational procedures
    • Must ensure that all transactions are executed properly and meet compliance guidelines If your background experience and skill set meet the requirements for our Customer Service Representative, apply today! If you are seeking full time employment opportunities and have the following experience you are encouraged to apply today: Customer support, customer service, customer relations, customer service manager, customer success, direct customer service, customer service associate, customer service representative, customer retention, customer agent, client management, client advisement, client relations, client account management, client services, client acquisition, or client support.

Keywords: Eminent Marketing Group Inc, Alhambra , Full Time Customer Service Representative (Entry Level Sales), Sales , Alhambra, California

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