Scheduler - Sr. Customer Service Rep

Company: Leadstack Inc
Location: Alhambra
Posted on: November 24, 2022

Job Description:

" Remote Only after On-Site training has been completed. Local candidate ONLY**
" Work location: 1000 S Fremont Ave, Alhambra, CA 91803
**** MAKE SURE THE JOB SEEKER IS ABLE TO DO THE COMMUTE TO TRAINING!

" Work location: 1 Alhambra, CA 91803
" Working Job Title: Patient Access Liaison II
" Number of needs: 5
" Duration of Assignment: 13 weeks, with a possibility for an extension; CTH


Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/ environment
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associates' or Bachelors' degree in healthcare, business or operations field strongly preferred.

Description:
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Keywords: Leadstack Inc, Alhambra , Scheduler - Sr. Customer Service Rep, Sales , Alhambra, California