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Scheduler - Sr. Customer Service Rep

Company: Apolis
Location: Alhambra
Posted on: November 27, 2022

Job Description:

Please include the following information at the time of submittal in the comments section in FG:
Location:
Vaccination Status: Do not note on resume!******

Assignment Information
Remote Only after On-Site training has been completed. Local candidate ONLY**
Work location: 1000 S Fremont Ave, Alhambra, CA 91803
Campus or Medical Enterprise: Medical Enterprise
Working Job Title: Patient Access Liaison II
Number of needs: 5
Pay Rate: New Rate** ***
Duration of Assignment: 13 weeks, with a possibility for an extension; CTH
Work hours: Job seeker must be open 7am-7pm staggered shifts, possible weekends
1-2 steps Video/ Teams interview Process
Dress code: Business Casual

Must Haves:
High School Diploma
Minimum two (2) years of experience working in a CALL CENTER, customer service, and healthcare department/ environment
Demonstrated interpersonal skills.
Ability to multitask.
Excellent verbal and written communication skills.

Preferred:
Vocational certificates in healthcare preferred: appoint scheduling, registration, insurance verification, medical assistant.
Associates or Bachelors degree in healthcare, business or operations field strongly preferred.

Description:
Serves as primary point of contact for access to USC academic medical centers and USC Health Sciences Campus. Answers, screens and directs incoming and outgoing telephone calls, electronic messages and other web-based communications using a call management system. Responds to basic inquires and refers other inquires to appropriate medical personnel. Contacts and distributes messages to medical personnel using a variety of electronic methods including text, voice and email systems. The Patient Access Liaison II will also be responsible to schedule and confirm initial and follow-up medical appointments, registers patients, including verifying insurance coverage to advise patient of any estimated financial responsibility. The Patient Access Liaison II will also perform data entry, ensure data integrity, and reconcile as needed.

Medical Enterprise - Non-Clinical Onboarding - Must complete all onboarding requirements prior to the start date, with no exceptions.

COVID-19 Vaccination is required + required Boosters
Background
Social Security Trace
Worked and lived found by SSN Trace - 7 year
County Criminal F&M - 7 year
Federal Criminal - 7 year
Widescreen Plus National Criminal Search
Healthcare Sanctions State
OIG/SAM
Application
Temporary Work Agreement
Education Primary Source of Highest Level in Specialty
Employment 3 Employers Must verify 2 out of 3
HIPAA
Harassment and Discrimination
National Sex Offender Registry
Influenza for Current Flu Season: Flu Season Vaccine will be required 10/1- 4/30

**Note: ALL IS BILLABLE TO USC EXCEPT FOR DRUG SCREEN

Bloodwork (Titers) to show they are immune to MMR (Measles, Mumps and Rubella), Varicella (Chickenpox) & Hepatitis B, or in the event that they do not have this, provide proof they had injections (shot records):
MMR Series of 2
Varicella Series of 2
Hepatitis B series of 3

TB Test/PPD (yearly) - In case of positive TB history, must present chest x-ray results
Drug Screen - 10 panel - Must be taken within 72 hours or the offer is rescinded

Keywords: Apolis, Alhambra , Scheduler - Sr. Customer Service Rep, Sales , Alhambra, California

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